Knowledge is the Foundation To Success  

Google recently made a significant change in how they treat using trademarked terms in Google AdWords pay-per-click (PPC) advertising ad copy. Prior to this change, unless you had direct written approval from a trademark holder, you were pretty much out of luck when it came to using a trademarked term in your PPC ad copy. Even if you were an authorized reseller of a specific brand, you still could not use the brand name in your Google AdWords ad copy unless Google had express written permission from the trademark holder on file.

That has all changed. And that is great news for many e-commerce sites that sell branded items. If you are a reseller of goods that have a trademarked brand and if your landing pages give significant focus to the trademarked term, then most Google AdWords ads within the United States will now be approved to run on Google. Also, make sure the trademarked term is used in a text format on your website, as opposed to only flash, so Google can recognize the use of the trademarked term on your page.

The approval process for ads the contain trademarked terms is a separate process at Google AdWords. The ads are first approved to run for all other Google policies, and then they are checked so the use of the trademark and the landing page are in alignment with Google’s new trademark policy guidelines. This approval process may take a bit longer than the normal time you may have seen in the past for non-trademarked ads, so you will need to give Google AdWords ads containing trademarks a bit more time to show up on Google.

Also, you might notice that these trademark ads may show a status of “approved-limited.” This means that Google recognizes that the ad contains a trademarked term and that the advertiser was not given direct permission from the owner of the trademark to actually use it in Google pay per click ad copy. This does NOT mean that the ad will only show for a limited time or in limited regions, but it does mean that Google will check this ad continually to make sure it aligns with the new trademark policy. The content of your landing page will be constantly assessed by Google to make sure the trademark is still featured prominently, so be careful of any changes you make to your landing pages, especially after your trademark ads have been approved and are receiving click traffic.

This change is a real plus for anyone doing PPC management because we all know that if someone is searching for branded items, it certainly is nice to have that trademarked brand name in your ad. If I’m looking for Lexmark ink, I’m certainly more inclined to click an ad that has the Lexmark trademarked term in the ad, than on a generic ad that does not.

More about Jack

My last blog was about the different ways Google AdWords tracks pay-per-click (PPC) advertising conversions and Google Analytics tracks PPC transactions. If you have a large number of site visitors who don’t purchase on the first visit, but do on subsequent visits, Google Analytics doesn’t attribute the transaction to how they found you in the first place. A way to get around that is to track revenue in Google AdWords.

I’ll have to admit that this is something relatively new to me (and a thank you to Michael Whitaker at Monitus for telling me it was possible). A search through Google AdWords help files comes up with nothing, nor did my Google reps ever explain that it could be done – they always pointed to Analytics as the tool to track revenue. And the answer is really simple – when you add conversion tracking to your thank you page, you can alter the code slightly to capture the revenue generated by an order.

You’ll need to change the YOUR-ORDER$ to be the field name of your order subtotal which can differ by shopping cart.

One note on this: I attempted to do it for a client that uses a Volusion cart and processes credit cards offline (meaning they don’t actually process the credit card at the time of order, but do it manually at a later time), but this won’t work for them. I’m guessing that this will hold true for any shopping cart; if you don’t process credit cards in real-time, it won’t work. In fact, for my client above, it also prevented conversions from tracking.

One more thing to know about tracking Google AdWords revenue: you can’t see results within the Google AdWords interface, you have to run a report to actually get the data. You’ll need to select the field “Sales Conv. Value (many-per-click)” in order to add that data to a report, and then you’ll be able to see revenue by Account, Campaign, AdGroup and even keyword by keyword, and learn how profitable your PPC campaigns really are. If you need help getting Google AdWords Revenue Tracking implemented and/ or analyzed, contact a reputable PPC management company for assistance.

More about Nikki

Sure you can manage Google AdWords yourself, but do really want to? Do you have the time to really manage all of your pay-per-click (PPC) advertising campaigns as closely and as carefully as you would like to? Are you content with how they are performing and not really looking to save both your time and advertising dollars? If you answered “yes” to that last question, please just send me a check for $10,000 since you don’t mind just throwing money away.

The confidentiality of our clients is important so I am not revealing any names here, but I would like to share some actual numbers that we have seen here at JumpFly as a result of our efforts. I looked at some PPC advertising data samples from the first quarter of 2008 and compared them to the first quarter of 2009. Sure, I can make these numbers up, but it’s just much easier to show you the real numbers as they truthfully exist.

JumpFly Client #1

1st Quarter 2008 – 139 conversions at $351.55 each with a total spend of approx. $49,000.
1st Quarter 2009 – 295 conversions at $125.51 each with a total spend of approx. $37,000.

Yes, they spent about $12,000 dollars LESS but more than DOUBLED their number of conversions. True story.

JumpFly Client #2

1st Quarter 2008 – 205 conversions at $62.82 each with a total spend of approx. $21,000.
1st Quarter 2009 – 301 conversions at $32.47 each with a total spend of approx. $10,000.

Yes, they spent about $11,000 dollars LESS but increased conversions by nearly 100 more. True story.

JumpFly Client #3

1st Quarter 2008 – 252 conversions at $9.87 each with a total spend of approx. $2,500.
1st Quarter 2009 – 1,859 conversions at $5.91 each with a total spend of approx. $11,000.

Yes, the spend is greatly increased as we took their business to a whole new level, while bringing their conversion costs down. Huge sales growth with conversions growing over 1,500 compared to the same time period a year earlier. True story.

JumpFly Client #4

1st Quarter 2008 – 4,027 conversions at $9.04 each with a total spend of approx. $36,000.
1st Quarter 2009 – 5,204 conversions at $6.36 each with a total spend of approx. $33,000.

Yes, they spent about $3,000 LESS while growing conversions over 1,000 at a lower cost. True story.

And the numbers above don’t take into the account the time and worry these business owners took off their shoulders by outsourcing their PPC management.

I’m not saying that professional PPC management will produce the same results for every company, but very positive results certainly can come from having a professional pay per click management company like JumpFly assisting you along the way. During these tight economic times, can you afford not to?

More about Jack